We want you and your cat to love iMeow. If something isn't right, you can request a return within 14 days of receiving your order. To be eligible, your item must be in the same condition you received it, with all original packaging and accessories. To start a return, email us at imeowassistant@outlook.com with your order number.
If your item arrives damaged or defective, or you received the wrong product, contact us within 30 days at imeowassistant@outlook.com and we will make it right with a full refund or a free replacement. We cover return shipping in these cases. Please inspect your order on delivery.
If you would like to return a fully functional item for any other reason, approved returns are refunded minus a 25% restocking fee, and return shipping is the customer's responsibility. Items must be returned unused or gently used, in original condition with all packaging and accessories.
Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need extra time to post the refund.
For hygiene reasons, opened consumables and replacement parts cannot be returned unless they arrived defective.
Questions about returns or refunds? Email imeowassistant@outlook.com.
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